Frequently asked questions

Yes, we provide a variety of prep services for non-FBA or WFS businesses, including polybagging, bubble wrapping, and bundling. We also offer custom prep solutions tailored to your needs. Contact us to discuss your specific requirements and let us help streamline your operations.

Please kindly send us the 30-up labels 1" x 2 5/8" on the US Letter. Instructions for printing FNSKU labels. 1. 1. Seller Central>Inventory 2. 2. Manage all inventory. 3. 3. Choose the product>Click on the right three dots. 4. 4. Select the 30-up labels 1" x 2 5/8" on US Letter. 5. 5. Put the number of labels. 6. 6. Choose to print size > 30-up labels 1" x 2 5/8" on US Letter. 7. 7. Print and upload the labels to your order page on the website.

Yes, we offer direct shipping to Amazon FBA and Walmart WFS warehouses. Simply create prepaid shipping labels through your Amazon or Walmart Seller Account and send us the FNSKU and shipping labels. We’ll handle the rest, from preparing your products to ensuring they’re delivered to the designated warehouse. Once shipped, you’ll receive confirmation and tracking details in Seller Central. Note: After shipment leaves our warehouse, changes cannot be made, and we have no control over the shipping company.

Missing Items: If items are missing from your shipment, please follow these steps: 1. Submit Invoice to Amazon: Submit our invoice to Amazon to include the missing items in your shipment. 2. Open a Case with Amazon: If the missing items are not resolved through invoice submission, open a case with Amazon's seller support for further assistance. Defective or wrong Items: To avoid receiving defective or wrong items, we strongly recommend conducting comprehensive research before making any purchase. This includes reviewing product details, specifications, and customer reviews.

We process orders within 48 hours after payment and invoice receipt. Shipping times may vary depending on product availability and peak seasons. If an item is unavailable, we’ll notify you, cancel the order, and issue a full refund. Stay assured, we’ll keep you informed about any updates to your shipping schedule.

Es Universal Export currently operates within the United States and provides services to customers in the country. At present, we also offer international shipping services to Europe, we are continuously exploring expansion opportunities and may offer them in the future. We understand the importance of expanding our shipping capabilities to reach global markets, and we are committed to making it happen. If you have any specific questions or would like to discuss international shipping options, please do not hesitate to contact us. We would be happy to assist you in any way we can.

Yes, our invoices are designed to support Amazon ungating processes. As we source products directly from brands or authorized vendors, our invoices meet Amazon’s requirements. While the final decision to ungate a category or brand lies with Amazon, we’re here to guide you through the process. For a smooth experience, ensure you request all necessary documentation from us after your purchase. If you have questions or need assistance, feel free to reach out. Note: Refer to our cancellation policy if you wish to cancel an order after the invoice is issued.

Yes, you'll receive an invoice with payment details after your purchase. Let us know if you have any specific requirements for the invoice.

We guarantee the authenticity of all our products, sourcing them directly from brands or authorized vendors. Our rigorous quality checks and anti-counterfeit measures ensure you receive only genuine, high-quality items. If you have any concerns, don’t hesitate to contact us.

Yes, at Es Universal Export, We purchase all of our products from brands/authorized vendors, ensuring that our customers receive genuine products that meet the highest standards of quality and authenticity. Commitment to Authenticity: We are committed to providing our customers authentic products from reputable sources. By purchasing from brands directly, we can guarantee the authenticity of the products we sell and uphold our customers' trust and satisfaction. Product Traceability: Our sourcing practices also allow for better product traceability, ensuring that each product can be traced back to its origin and verified for authenticity. Quality Assurance: We conduct regular quality checks and inspections to ensure that all products meet our stringent quality standards before they are offered to our customers.

Es Universal Export provides LOA to clients with specific needs and these needs must be related directly to products purchased from us. Confidentiality and Privacy: We respect the privacy and confidentiality of our business relationships and do not disclose sensitive information regarding our sources or partnerships without legal obligation unless this is directly related to a purchased made from us.

Yes, we offer ungate/IP-compliant services. If you need assistance with ungating or IP compliance, we're here to help with any queries related to your purchase.

At Es Universal Export, we understand that selling on marketplaces like Amazon can be challenging. While we strive to provide high-quality products and excellent service, we cannot take responsibility for any issues you may encounter while selling our items on Amazon or other marketplaces. Marketplace Dynamics: It is important to keep an eye on the market conditions to ensure optimal performance of your listings. Changes in demand, pricing, and seller performance metrics can affect your sales. Therefore, it is important to monitor your listings regularly and adjust your strategies accordingly to stay competitive. Seller Protection: To mitigate risks and protect your seller account, we recommend that you familiarize yourself with the policies and guidelines of the marketplace where you sell. If you have any questions or need assistance, please do not hesitate to contact our customer service team.